Our Policies
Thank you for choosing Golden Hour Mobile Spray Tan. These policies are intended to provide a safe, professional, and enjoyable experience for every client. By booking an appointment, clients acknowledge that they have read, understood, and agreed to the following policies.
BOOKING & DEPOSITS
A non-refundable deposit is required to secure all appointments. Deposits are applied toward the final service total.
Appointments are not considered confirmed until the required deposit has been received.
Golden Hour Mobile Spray Tan reserves the right to cancel or release appointment times if deposits are not received within the requested timeframe.
Remaining balances are due at the time of the appointment unless otherwise arranged.
PAYMENT POLICY
Payment is due at the completion of services unless prior arrangements have been made.
Golden Hour Mobile Spray Tan currently accepts:
Card Payments
Venmo, & Venmo Tap-to-Pay (GoldenHourTan)
Zelle (GoldenHourTans or selina.goldenhour@gmail.com)
Stripe Payments & Tap-to-Pay on Goldenhourtans.com
Cash (Please bring exact change)
Check (Golden Hour Mobile Spray Tan)
Returned checks are subject to applicable bank fees and may require future payments to be made electronically or in cash.
Outstanding balances may result in future appointments being declined until payment is received.
CLIENT VERIFICATION & ELIGIBILITY
As a mobile service provider, Golden Hour Mobile Spray Tan prioritizes the safety and comfort of both clients and technician.
First-time clients may be asked to provide one or more of the following:
Social media information
Referral from an existing client
Phone consultation
Virtual consultation
In-person consultation in a public location
Golden Hour Mobile Spray Tan specializes in services for women, bridal clients, and female-focused events. At this time, appointments are available exclusively to women and female-identifying clients.
Golden Hour Mobile Spray Tan reserves the right to refuse or discontinue service if client verification, safety, or comfort concerns arise.
TRAVEL & MILEAGE POLICY
Golden Hour Mobile Spray Tan is a mobile service based in Whitman, Massachusetts. Travel fees are calculated based on total driving distance from the primary service area.
Travel Fees
0–15 miles: Complimentary travel
15–20 miles: $15 travel fee
20–25 miles: $20 travel fee
25–30 miles: $25 travel fee
30+ miles: $30 travel fee or custom quote depending on location
Travel fees apply per appointment location and not per individual client.
Group, Bridal, and Party Appointments
Travel fees are charged once per location. Travel fees may be reduced or waived for larger bookings at the discretion of Golden Hour Mobile Spray Tan.
Parking & Access
Clients are responsible for any parking fees, garage fees, valet charges, tolls, gated community access fees, or venue access charges associated with the appointment location.
Additional Travel
Appointments requiring multiple locations, excessive travel time, ferry transportation, or extended distances may require additional travel fees.
Travel distances are calculated from Whitman, Massachusetts.
GIFT CARD POLICY
Gift cards purchased through Golden Hour Mobile Spray Tan are valid toward eligible services and add-ons and do not expire.
Redemption
Gift cards may be used toward spray tanning services, add-ons, and service upgrades.
Gift card balances may be applied to multiple appointments until the full value has been redeemed.
If the selected service exceeds the gift card balance, the remaining balance is due at the time of the appointment.
Booking Deposits
A booking deposit is still required to secure appointments, including appointments paid for with gift cards.
Deposits are applied toward the final service total.
Gift cards may not be used in place of required booking deposits unless otherwise specified.
Travel Fees
Travel fees are not included in gift card values unless specifically stated.
Any applicable travel fees remain the responsibility of the client.
Non-Refundable
Gift cards are non-refundable and cannot be redeemed for cash.
Lost, stolen, or unauthorized use of gift card codes is the responsibility of the card holder.
Gift cards may be transferred or gifted to another person.
PROMOTIONS, DISCOUNTS & COUPONS
Promotional offers, partnership discounts, referral rewards, model pricing, and coupon codes are valid only during the stated promotional period and may not be combined unless expressly stated otherwise.
Only one promotional offer, discount, coupon, or special pricing offer may be applied per appointment.
Discounts and promotional offers:
Cannot be combined with other promotions, discounts, or special offers.
Cannot be applied to previously booked or completed appointments.
Have no cash value.
May not be transferred unless specifically permitted.
May exclude travel fees, add-ons, bridal services, group bookings, or special events.
Partnership discounts and referral offers may require verification at the time of booking.
Golden Hour Mobile Spray Tan reserves the right to modify, discontinue, or refuse promotional offers at any time.
CANCELLATION & RESCHEDULING
A minimum of 24 hours' notice is required to cancel or reschedule an appointment.
Appointments canceled or rescheduled with less than 24 hours' notice will forfeit the deposit.
Deposits may be transferred one time with proper notice. Additional reschedules may require a new deposit.
Same-day cancellations and no-shows will forfeit the deposit and require a new deposit to rebook.
Appointments abandoned due to client unpreparedness or unsafe conditions may also result in deposit forfeiture.
PREPARATION POLICY
Proper preparation is essential to achieving the best spray tan results.
Clients are encouraged to begin moisturizing daily and exfoliating regularly for up to three weeks before weddings, vacations, photoshoots, and special events.
Clients must arrive:
Showered
Exfoliated
Free of lotions, oils, makeup, deodorant, perfume, and self-tanner
With clean, dry skin
Failure to properly prepare may significantly impact results.
If a client arrives with heavy lotion, self-tanner buildup, excessive dry skin, peeling skin, sunburn, or otherwise improperly prepared skin that would substantially affect the application or outcome, Golden Hour Mobile Spray Tan reserves the right to refuse service.
In these situations, deposits may be forfeited and a new appointment and deposit may be required.
BRIDAL PACKAGES POLICY
Bridal clients are strongly encouraged to schedule a trial tan approximately 2–8 weeks before the wedding date.
Changes to bridal party counts, appointment locations, or schedules should be communicated as soon as possible.
Service payments are due at the time of service.
A single $10 deposit is due at the time of booking for each appointment scheduled. Your deposit is deducted from your service total for that appointment. Brides will be considered responsible for deposits and any unpaid fees, unless otherwise stated at booking.
We recommend scheduling tans 24-48 hours before the event time.
Travel Fees will be quoted at booking and are applied one time to a single appointment - for groups and parties, including bridal appointments, the fee is waived for members of groups or parties and the bride, unless otherwise stated at booking, is responsible.
GROUP & PARTY POLICIES
Group bookings require one designated primary contact responsible for communication, scheduling, and payment coordination.
Final guest counts must be provided at least 48 hours before the appointment.
Changes to group size may affect scheduling, pricing, and service availability.
If multiple guests are unprepared for their appointments, service times may be delayed, modified, or reduced.
Travel fees apply once per appointment location.
POP-UP EVENTS & SPECIAL EVENTS
Pop-up events, collaborations, brand partnerships, and special events may be subject to separate pricing, deposits, contracts, and scheduling requirements.
Event hosts are responsible for providing:
Adequate working space
Access to electricity
Safe working conditions
Proper ventilation
Minimum booking requirements may apply.
MOBILE APPOINTMENT REQUIREMENTS
Clients must provide:
Approximately 6 feet by 6 feet of open working space
Access to a standard electrical outlet
Adequate ventilation
A safe, clean, and accessible environment
Golden Hour Mobile Spray Tan reserves the right to refuse or discontinue service if the working environment is deemed unsafe, unsanitary, or otherwise unsuitable.
CHILDREN & PETS
For the safety of everyone involved, children and pets should remain supervised and kept away from the spray tanning area whenever possible.
As a mom-owned business serving busy families, Golden Hour Mobile Spray Tan understands the realities of balancing children, pets, and everyday life. We simply ask for your assistance in maintaining a safe environment so appointments may be completed efficiently.
Golden Hour Mobile Spray Tan is not responsible for interruptions, delays, accidents, or injuries involving unsupervised children or pets during appointments.
WEATHER & EMERGENCIES
Appointments may be rescheduled due to severe weather, unsafe travel conditions, illness, family emergencies, or circumstances beyond either party's control.
Every effort will be made to accommodate a new appointment as quickly as possible.
RESULTS DISCLAIMER
Spray tan results vary based on numerous factors, including:
Skin type
Medications
Hormones
Skincare products
Existing skin conditions
Lifestyle
Preparation
Aftercare
Exact color results cannot be guaranteed.
PHOTOGRAPHY & MARKETING
Photographs may be taken for marketing, educational, social media, or promotional purposes only with client permission.
Clients may decline photography at any time.
LIABILITY & SERVICE DISCLAIMER
Golden Hour Mobile Spray Tan maintains professional liability insurance appropriate for spray tanning services.
Clients acknowledge that spray tanning is a cosmetic service and that individual results may vary.
Golden Hour Mobile Spray Tan is not responsible for:
Improper preparation or aftercare
Existing skin conditions
Allergic reactions to undisclosed conditions or sensitivities
Damage to clothing, bedding, furniture, or fabrics resulting from failure to follow instructions
Dissatisfaction caused by inaccurate expectations
Failure to disclose previous self-tanner use, medications, or skin concerns
Clients agree to disclose all known allergies, sensitivities, medications, skin conditions, and relevant medical concerns before treatment.
PROPERTY & DAMAGE DISCLAIMER
Reasonable precautions are taken during every appointment to protect the client's home and belongings.
Clients are responsible for removing valuable items from the immediate tanning area.
Golden Hour Mobile Spray Tan is not responsible for damage resulting from improper aftercare, failure to follow instructions, or contact with tanning solution after the appointment.
RIGHT TO REFUSE SERVICE
Golden Hour Mobile Spray Tan reserves the right to refuse, discontinue, or reschedule services at its sole discretion due to:
Safety concerns
Inappropriate behavior
Unsanitary conditions
Improper preparation
Inability to verify a client
Unsafe environments
Violations of company policies
Deposits may be forfeited if services cannot be completed due to circumstances within the client's control.
GOVERNINGLAW
These policies, services, and agreements shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts.
Any disputes arising from services provided by Golden Hour Mobile Spray Tan shall be subject to the jurisdiction of the Commonwealth of Massachusetts.
AGREEMENT
By booking an appointment with Golden Hour Mobile Spray Tan, clients acknowledge that they have read, understood, and agreed to all policies, procedures, and terms outlined above.
Last Updated: June 2026